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What’s New
Lakeland Regional Health took its challenge of optimizing a fast-paced contact center with no analytics and deployed OnTraQ advanced contact center analytics. The complex problem had a simple answer. “Simply stated, OnTraQ does a great job for us.” OnTraQ provided visibility into their real-time call center activity and performance, resulting in a significant reduction in abandon rates and more efficient staffing model.
Webinars
Impact offers an on-going series of free educational webinars where you can learn more about our Solutions with Impact and how they will positively impact your business.
 
SIMPLE, COST-EFFECTIVE
CALL FORENSICS
Traffic Analyst turns CDR data into valuable, actionable intelligence for a fraction of the cost of other solutions.
WHAT'S THE WEAK LINK IN YOUR CALL FLOW?
Having visibility into what the problems can be in the four links of your call process is your first step forward.
OVERTRUNKED? BUT DO YOU KNOW BY HOW MUCH?
You can be a hero by contributing to a reduction in operating expenses without sacrificing network performance.