Lakeland Regional Health took its challenge of optimizing a fast-paced contact center with no analytics and deployed OnTraQ advanced contact center analytics. The complex problem had a simple answer. “Simply stated, OnTraQ does a great job for us.” OnTraQ provided visibility into their real-time call center activity and performance, resulting in a significant reduction in abandon rates and more efficient staffing model.

Impact offers an on-going series of free educational webinars where you can learn more about our Solutions with Impact and how they will positively impact your business.