Solutions with Impact™ solve complex problems through intelligent, creative application of technology. Our innovative products deliver easy-to-use, easy-to-understand approaches to optimize operational efficacy and elevate strategic decision making for voice network management, contact center operations and mission critical communications. We solve critical issues throughout enterprise and drive down operational expense.


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Solutions extend to encompass a wide variety of business assets and operational arenas.

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Voice Networks

  • Call Forensics – Go beyond call accounting to complete visibility into Total Caller Experience®, call tracing, extension activity and more.
  • Network Design & Management – Design and optimize your SIP and/or TDM network with full life cycle calibration, call route intelligence, CCP analytics and look ahead alarms to assure you address service problems before they impact your business.
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Safety & Security – Provide communication-based safety lines to people in duress or facing a threat. Quickly and reliably communicate with first responders. Simultaneously send notifications via multiple communications channels to staff and external parties when a crisis erupts.

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Contact Center Operations – Gain visibility and insight into the key metrics you need to get your contact centers running at a high level of performance to build strong customer relationships.

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Healthcare – Improve mobility and enhance productivity of your nursing staff in responding to patients’ request for assistance. Improve staff availability and utilization. Automate assembly of staff during high impact incidents.

Impact is completely dedicated to the success of our customers and does not permit external forces to diminish our focus and commitment.  To achieve the highest level of customer satisfaction, we follow basic principles to deliver Solutions with Impact.

Technology - We are committed to the effective use of technology to advance the efficiency and business practices of our clients.

Simplicity - We believe that complex problems can have simple answers.  We break down intricate issues into more manageable components. 

People - Our experienced staff works uncompromisingly to bring unequaled value to our clients and their projects.  We push ourselves to be the best of the best and to develop methods and processes to work smarter and bring more value to our customers.

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