Advanced Analytics for Cisco Call Centers
OnTraQ complements and leverages Cisco UCCX/UCCE/PCCE call routing. OnTraQ provides smaller contact centers a viable means to the visibility they critically need but has been out of reach, while also providing larger contact centers the needed analytical power and flexibility that hasn’t been available.
OnTraQ is all about increasing your corporate profits and performance. The solution aligns perfectly with Impact’s motto of “making the complex simple.” OnTraQ gives you visibility and insight into the key metrics you need to keep your contact centers running at a high level of performance. You view the information you need, when you need it, and then can make the timely adjustments to meet your performance objectives.
The Supervisor Desktop provides live views, actionable dashboards and historical visibility into customer experience and agent performance. Supervisors not only see results but can impact the results they are observing.
Supervisors and managers get all the information they need in one place! Our acclaimed user interface allows you to watch your center’s real-time performance, review historical trending and collaborate with team members within one application. OnTraQ is focused on delivering superior dashboards and reports so supervisors and managers have the best analytics to drive their contact center’s performance.
Customize Your Real-time Displays and Historical Reporting
Single Portal to Consolidate Multiple Contact Centers
2nd Line Monitoring
Strong Start. Smart Performance.
OnTraQ is a contact center solution that can be installed and operational without painful, costly manual configuration. And, what is simple to install is simple to maintain.
Bottom line, OnTraQ offers world-class analytics and operations for any size Cisco UCCX/UCCE/PCCE inbound call center.
OnTraQ has the right answers to keep your centers on track. It is that simple!