Communications-enabled business processes (CEBP) automate communication and collaboration activities into your business workflows to minimize the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. These advanced communications requirements stretch across almost all aspects of your enterprise: safety and security for employees and visitors, facilities management, operations services and support and more.
As you think about automating your communications and connecting your operational support systems with your people and processes, Impact believes it is important you consider deploying an on-premise, purpose-built CEBP platform in your communications portfolio. The right CEBP solution doesn’t ask you to throw all your other systems out the door. But, it should mitigate the headache of managing fragmented functionality across an array of disintegrated solutions and allow you to leverage your existing infrastructure and systems.
Certainty of Essential Communications for Mission Critical Workflows
  • Delivered on purpose-built platform to assure the highest levels of reliability, availability and resiliency
  • User familiarity through daily operations assures effective use during high stress events
Assurance of On-Campus Communications
  • Mitigate/eliminate the PSTN “choke point” when communicating with large numbers of internal endpoints
  • Work behind non-DID and auto attendant scenarios
 Expanded Communications Channels
  • Encompass non-traditional endpoints such as WLAN / DECT devices, overhead and outdoor PA systems, SIP-connected speakers and more
  • Better leverage traditional PBX phones with special features, including emergency ring tones, automatic speakerphone activation, ignore station forwarding settings, etc.
Solutions to More Problems are Within Reach with In-House Interfaces and Interconnections
  • Monitored devices and systems – security sensors, environmental sensors, access control systems, facility management systems, process control systems...etc.
  • Front-end systems – dispatch consoles, security stations, attendant consoles
  • Controlled devices and systems – door locks, strobes, downstream operational support systems
Highly Secure
  • Data repositories and personal information stay within the walls of the enterprise
    Inter-systems interfaces (systems and monitoring points) operate within the private LAN / WAN
  • Nearly impervious to external attacks and hacks, less susceptible to internal breaches and penetrations 
Lower Administrative and SME Demands
  • A centralized approach to CEBP management reduces systems administration and SME expertise required to design, implement and maintain the solutions
  • Loosely coupled integration with almost any cloud-based mass notification system is easily accomplished without special SME requirements
As a high-performance, high-availability communications enablement platform, DAKS supports the unique communication and collaboration needs of small or large corporate businesses, educational institutions, healthcare providers, utilities, government organizations and more. With a variety of high performance options, DAKS provides advanced communications to streamline day-to-day operations while also assuring organizations are prepared to respond quickly and efficiently to safety and security threats.  The single platform offers common resource administration to support simple or comprehensive communication strategies, along with a wide variety of practical solutions for how you can work and communicate more efficiently — in times of crisis as well as in day-to-day business. DAKS is the right choice for mission critical communications.

“DAKS integrated with HiPath Wireless went beyond the original scope of the RFP to enhance our capabilities while introducing the benefits of increased mobility, efficiency, collaboration and responsiveness to our patients.”  

– Albert Mathews, 
Assistant Director of 
Information Systems and Project Manager, Dearborn County Hospital