Impact Products

Our innovative software products deliver easy-to-use and easy-to-understand approaches to the complex problems of managing communication systems. Encompassing a wide variety of infrastructure and operational arenas, Impact products solve critical issues throughout the enterprise and drive down operational expense. 

See your voice network clearly! Minimize the effort and cost of operating your voice network with Total Caller Experience®. The right KPIs and tools to optimize capacity levels, analyze the impact of coming changes and trap network conditions before they adversely impact performance. 
DAKS mission-critical collaboration and notificationAdvanced communications to assure you are prepared to respond quickly and efficiently to safety and security threats while also streamlining day-to-day operations by minimizing delays, miscommunications and omissions. 
Keep your contact centers running at a high level of performance with visibility into the real-time metrics and historical reports you need, all in one solution.
Traffic Analyst total voice network visibilityMaximize the business value of dollars invested in your network resources with a comprehensive view of voice network utilization and performance.

Impact delivers world class solutions - on time, on budget and of superior quality.  Our products are easy to use, and more importantly, highly adaptable to support your business.