Mar 18, 2024

Focus on Call Trends: A Lens into Abnormalities

Every spike tells a story—unravel it to empower efficient network management and enhance Total Caller Experience®.

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Feb 15, 2024

Gain a Forensic View of Your Network Utilization

Network design and performance management isn’t what it used to be. Empower yourself and your organization with the right methodologies and tools to succeed in today’s very dynamic world.

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Jan 29, 2024

Discover the Hidden Insights in Your Data

The right forensic tools will give you visibility into usage trends but will also speed trouble identification and resolution throughout your network.

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Jan 17, 2024

Unleash the Power of Your Data with Basic Call Trends

Now is the time to start taking a look at your network trends.  What trends should you watch to manage and optimize your collaboration environment? 

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Jan 5, 2024

Leveraging Data Analytics for Business Transformation

Business transformation is most likely already being used throughout your enterprise and now CxOs are looking at the telecom department to follow suit. 

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Mar 1, 2023

Proactively Monitor Voice Network Audio Quality

Once a call is connected, the goal is not accomplished. The next challenge becomes audio quality.  How are you proactively monitoring audio quality across your enterprise? 

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Oct 28, 2022

Put Number Management Via Excel Spreadsheets Behind You

Are you trying to manage your number inventory in an excel spreadsheet? Or, do you think it will cost you thousands of dollars to buy a number management system? There is a better way!

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Jan 26, 2022

Get a View of Your Network Utilization

Networks are dynamic. Optic gives you visibility into your current and historical usage, performance and capacity metrics.  Optic lets you see your network your way to quickly assess metrics for call counts, hours of usage, peak utilization and more to mitigate service risks and improve the cost performance of your voice network. With these analytics, Optic will help you create optimum resourcing designs and strategies.

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Oct 29, 2020

Simplified Voice Administration: Call Setup Failures

Traffic Analyst eliminates surprises by providing complete voice network visibility and simplified voice administration. That starts with elevating Total Caller Experience®. If calls are failing on your network, your callers are not happy. Do you know how many calls failed to set up on your network today? Do you know how many intrusion attempts are hitting your network? Traffic Analyst will tell you!

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Mar 20, 2020

Managing a Voice Network During COVID-19 Pandemic

  • Managing a voice network has always been challenging. COVID-19 makes it even more challenging every day. With a focus on social distancing and more and more staff working from home, the demand on your network infrastructure is changing.  Depending on how your organization is reacting to this pandemic and the industry you are in, the impacts on your voice network can drastically vary. At Impact, we have been working with our customers to optimize capacity levels, analyze the impact of continual changes and trap network conditions before they adversely impact performance.
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Nov 25, 2019

CEBP Case Study: Hospital Leverages DAKS for Security Alerts

From public areas such as pharmacies and reception desks, to private exam rooms and offices, DAKS provides a quick, reliable and safe mechanism to alert the security command center to a problem or security threat via a simple button push.

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Sep 23, 2019

Lakeland Regional Health Keeps Call Center Running at a High Level of Performance with OnTraQ

Lakeland Regional Health took its challenge of optimizing a fast-paced contact center with no analytics and deployed OnTraQ advanced contact center analytics. The complex problem had a simple answer. “Simply stated, OnTraQ does a great job for us.”  Read how OnTraQ provided visibility into real-time call center activity and performance, resulting in a significant reduction in abandon rates and more efficient staffing model. 

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