Networks are dynamic. Optic gives you visibility into your current and historical usage, performance and capacity metrics.  Optic lets you see your network your way to quickly assess metrics for call counts, hours of usage, peak utilization and more to mitigate service risks and improve the cost performance of your voice network. With these analytics, Optic will help you create optimum resourcing designs and strategies.

Traffic Analyst eliminates surprises by providing complete voice network visibility and simplified voice administration. That starts with elevating Total Caller Experience®. If calls are failing on your network, your callers are not happy. Do you know how many calls failed to set up on your network today? Do you know how many intrusion attempts are hitting your network? Traffic Analyst will tell you!

Lakeland Regional Health took its challenge of optimizing a fast-paced contact center with no analytics and deployed OnTraQ advanced contact center analytics. The complex problem had a simple answer. “Simply stated, OnTraQ does a great job for us.”  Read how OnTraQ provided visibility into real-time call center activity and performance, resulting in a significant reduction in abandon rates and more efficient staffing model. 

Crisis is inevitable, and sooner or later all organizations will be struck by one. Whether the incident is an active shooter, severe weather event, fire or even a smaller scale episode such as an elevator failure, are you ready? What are your priorities, goals and gaps when it comes to your organization’s critical incident response strategy?

Safety and security is near the top of every organization's priority list. And elevating safety and security at your workplace starts with protecting the people in your offices or on your campus.  With DAKS, every phone in the enterprise can become a functional part of your security infrastructure to provide immediate notification of threats and emergencies.