Jan 26, 2022

Gain a Forensics View of Your Network Utilization

Networks are dynamic. Optic gives you visibility into your current and historical usage, performance and capacity metrics.  Optic lets you see your network your way to quickly assess metrics for call counts, hours of usage, peak utilization and more to mitigate service risks and improve the cost performance of your voice network. With these analytics, Optic will help you create optimum resourcing designs and strategies.

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Oct 29, 2020

Simplified Voice Administration: Call Setup Failures

Traffic Analyst eliminates surprises by providing complete voice network visibility and simplified voice administration. That starts with elevating Total Caller Experience®. If calls are failing on your network, your callers are not happy. Do you know how many calls failed to set up on your network today? Do you know how many intrusion attempts are hitting your network? Traffic Analyst will tell you!

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Aug 13, 2020

Impact Technologies Welcomes Deana Woldanski

We are thrilled to announce Deana Woldanski has joined our team in a new role as Solution Consultant. Deana has a deep commitment to provide exceptional service and she is passionate about customer satisfaction and the innovation of services that improve the customer experience. Welcome to the Impact Team!

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Mar 20, 2020

Managing a Voice Network During COVID-19 Pandemic

  • Managing a voice network has always been challenging. COVID-19 makes it even more challenging every day. With a focus on social distancing and more and more staff working from home, the demand on your network infrastructure is changing.  Depending on how your organization is reacting to this pandemic and the industry you are in, the impacts on your voice network can drastically vary. At Impact, we have been working with our customers to optimize capacity levels, analyze the impact of continual changes and trap network conditions before they adversely impact performance.
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Nov 25, 2019

CEBP Case Study: Hospital Leverages DAKS for Security Alerts

From public areas such as pharmacies and reception desks, to private exam rooms and offices, DAKS provides a quick, reliable and safe mechanism to alert the security command center to a problem or security threat via a simple button push.

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Sep 23, 2019

Lakeland Regional Health Keeps Call Center Running at a High Level of Performance with OnTraQ

Lakeland Regional Health took its challenge of optimizing a fast-paced contact center with no analytics and deployed OnTraQ advanced contact center analytics. The complex problem had a simple answer. “Simply stated, OnTraQ does a great job for us.”  Read how OnTraQ provided visibility into real-time call center activity and performance, resulting in a significant reduction in abandon rates and more efficient staffing model. 

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Jan 8, 2019

What’s Your Critical Incident Response Strategy?

Crisis is inevitable, and sooner or later all organizations will be struck by one. Whether the incident is an active shooter, severe weather event, fire or even a smaller scale episode such as an elevator failure, are you ready? What are your priorities, goals and gaps when it comes to your organization’s critical incident response strategy?

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Dec 3, 2018

Don’t Let Call Routing Issues Consume Your Network Capacity and Block Calls

Did you know that a route error may not just cost you thousands of dollars but could also consume all your call channels and dramatically impact your call performance. 

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Aug 27, 2018

The Days of Incompatible Radios and Phones are Over

Whether to optimize response to critical incidents or simply improve routine business workflows, your organization can extend notifications, communications and conferencing among disparate two-way, land mobile radio systems and your telephone network. 

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Jul 12, 2018

What’s the Weak Link in Your Call Process?

How difficult can it possibly be to assure that when someone in your organization picks up a phone, the call completes and the quality is good? More challenging every day, it seems! Having the visibility into what the problems could be is your first step forward. At Impact, we call that Total Caller Experience®.

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May 17, 2018

Help is a Button Push Away

Safety and security is near the top of every organization's priority list. And elevating safety and security at your workplace starts with protecting the people in your offices or on your campus.  With DAKS, every phone in the enterprise can become a functional part of your security infrastructure to provide immediate notification of threats and emergencies.

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Apr 4, 2018

CEBP Case Study: Notify and Dispatch Resources without Human Intervention

Waiting for someone to discover and report a problem can sometimes be too late. TTX deployed DAKS to automatically dispatch on-call engineers when mission critical servers fail. 

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