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Upgrades are periodically released to improve performance, enhance usability, add features and correct program defects. The upgrades are available exclusively to our customers that maintain an active service agrement. Customers are encouraged to check our web site for the latest upgrade availability. Customers can order an upgrade via telephone, mail, e-mail or fax. No tangible personal property will be delivered over the life of the service contract.

This section highlights the minor feature enhancements for Traffic Analyst releases since January 2012.


Call Forensics Module

  • Customer-defined call types by account
  • New call type of “Regional 2” available

Network Module

  • Trunks Max Used and Max Bandwidth Used fields for pools (routes) calculated with time synced algorithm (for OpenScape Voice, Cisco CallManager and HiPath 4000)

OnTraQ Module

  • New reporting fields of Queue and Answer
  • DNIT entries are automatically created to enable tracking incoming calls by dialed number
  • New "No OnTraQ Data Collected" and "No OnTraQ Data Collected for Day" alarms
  • Historical Life of Call and Activity reports (including ability to schedule)
  • Agent Log In and Out times available in reports
  • Custom routing based on data from a customer database now available
  • New OnTraQ API for call control operations in addition to changing agent state
  • Number translation utility to handle cases where the switch removes leading digits from incoming numbers
  • Support for 10 digit extensions


  • Cisco Unified Communications Manager Version 10
  • Performance improvements, particularly for OpenScape/HiPath 4000 CDR processing
  • Option to install database file on separate drive for performance
  • For HiPath 4000 V6 model, added a configurable time range during which system will not connect to the switch
  • Unify OpenScape Voice V8
  • Nortel Succession 7.0 support


This section lists key bug fixes that are included in recent Traffic Analyst releases.

  • Rounding errors eliminated for duration fields (such as Hold) in OnTraQ
  • When a route (pool) is deleted in the switch, the utilization report will no longer report data for the route after deactivation date
  • Changes to OpenScape Voice and Cisco trunk group IP address or host name are correctly supported
  • Fixed events handling problems where XMU and agents did not update the agent state correctly when a transfer occurred
  • When a new switch is created, each switch now has its own cost table
  • Increased maximum timeout when connecting to Hicom with FTP from 5 seconds to 20 seconds
  • For OpenScape Voice switch, an error will no longer be generated if there are no CDR files (representing no call activity) for a collection period
  • 9006 alarms are now created and emailed each data collection interval instead of only at end of day processing
  • Editing Trunk Group name works, even if the trunk group name is long
  • Primary and non-primary days and hour types corrected in OnTraQ
  • Updated library to eliminate erratic behavior for SFTP connection to HiPath 4000 V6
  • Some intermediate call records for calls lasting over ½ hour were not being counted for trunk groups on the OSV
  • Reset the FTP remote directory to avoid collection problems for ACDCFG*.dat files from HiPath 4000 V6
  • Corrections to assure OnTraQ displays appropriate ACD group in Agent Properties
  • Since the end of day processing for a switch uses ACD Configuration file from the beginning of that day, the latest ACD configuration file isn't processed until 24 hours after it is received.  System now processes the latest ACD configuration file right after the end of day processing completes
  • Corrected problems with processing date formats in Avaya CDR files
  • Updated the FTP logic to use full directory paths so HiPath 4000s did not fail switch configuration test due to relative directories
  • Updates so whenever the hierarchy of ACD objects is changed, any OnTraQ historical report now includes data for the last date for which the old configuration applied
  • System stores Avaya CDR data streamed to a buffer box.Backup will successfully complete if the drive it uses is not the drive Traffic Analyst or the database is installed on
  • For HiPath 4000, the system now counts the number of calls for the transit trunk group when calculating network data. Previously it only calculated usage
  • Scheduled OnTraQ reports no longer fail if site uses remote Admin clients
  • Duplicate routes are no longer created for Cisco and OpenScape Voice
  • Alarms no longer trigger for inactive trunk groups


Click on links below for additional detail on the most recent Traffic Analyst releases.

Traffic Analyst Release Notes 5.6.2
Traffic Analyst Release Notes 5.6.1
Traffic Analyst Release Notes 5.6