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Optic User Experience Survey

Thank you for being an Impact Technologies customer and taking the time to complete this survey.

How would you rate your overall Optic experience?

Did you receive training to enable you to effectively use Optic?

What are your impressions of Optic? (Select one or more more)

	Optic exceeds my expectations
	Optic fails to meet my expectations
	I struggle to find the information I need
	Optic is easy to use
	I am frustrated I cannot customize my dashboards
	I still have a lot to learn about using Optic

	I am getting better the more I use it
	I love it
	Performance is great
	Performance is unacceptable
	Other/None of these

What use cases have you implemented in Optic? (Select one or more more)

	Call searches
	Monthly, weekly and/or daily call reports
	Troubleshooting network/call problems
	Network usage reports
	Alarms for specific conditions (911, ATB, etc.)
	Number Management

	Extension activity/inactivity reports
	Departmental call reports
	Executive management reports/KPIs
	Capacity planning with CCP analytics
	QoS troubleshooting / analytics
	Other/None of these

Which Optic features have you used? (Select one or more more)

	Dashboard filters
	Automated dashboard refreshes
	Drill down to call detail records
	Sorting column data
	"i" online help

	Organization data (Departments, Locations, etc.)
	Custom views
	Subscriptions (email reports)
	Downloaded data to Excel/csv
	None of these

Have you leveraged the Optic training and reference resources on Impact's Secure Portal?

Is there any question or issue that we can help you with today? Or any other feedback you would like to share with us?

Please enter your contact information below and submit.

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