Q. I am trying to pull Traffic Analyst reports and there is no data available. How do I resolve?
A. For a HiPath 4000 switch: - In the Admin Tool, go to the switch’s Status Log and look for “Collect and Store” Activity.
- Double click on Description to open Detail Message Information screen.
- Click on Default Sort button at bottom of screen.
- Look for hourly data retrieval message. If “No CDR data received from switch. Either no calls occurred or the Traffic_CDR file wasn’t created.”
- Highlight the switch in the explorer tree and do a right mouse click to go to Properties.
- Go to Communications tab and click on Test button.
- If this test fails, call Impact Technologies help desk.
Q. What methods can Traffic Analyst use to communicate with my PBX?
A. There are several ways in which Traffic Analyst can connect to a PBX depending on your switch make and type. For Unify OpenScape Voice platform: For Unify HiPath 4000 switches: - TCP/IP Telnet or SSH and FTP to HiPath
- Data directory or FTP via HiPath Manager
For Unify HiPath 3000 switches: For Siemens 9005 & 9006 (Hicom 300) switches: - Modem
- Direct Connect via RS-232 cable
- TCP/IP (9006.6 only)
- FTP-enable Buffer Box (for CDR collection only)
For Cisco Unified Communications Manager: For Nortel switches: - SSH
- Modem
- Direct Connect via RS-232 cable
- Buffer Box (Pollcat Netlink & Pollcat Netlink Jr., Sentinel)
- Terminal Server via TCP/IP (Lantronix UDS-10)
For Avaya switches:
Q. Which Unify switch releases are supported by Traffic Analyst?
A. Traffic Analyst supports:
Q. I can't get the Traffic Analyst web reports to work. What can I try?
A. Make sure that the Traffic Analyst application is running on the server. If it has been shut down for any reason, you cannot access your web reports. If Traffic Analyst is running and you still cannot access your reports, try to ping the Traffic Analyst server to make sure that you have access to it. If you can ping the server, you can try appending an "8080" to the URL. For example, if your Traffic Analyst server's IP address is 123.123.123.1, normally the URL you would use for web reports would be: http://123.123.123.1/trafficweb. You can append 8080 and try this URL: http://123.123.123.1:8080/trafficweb.
Q. Why are many of my Traffic Analyst options in the Admin tool "grayed out"?
A. Make sure you are logged in. Go to File and select the Log In option and log in.
Q. Why am I not able to see or select some of my trunk groups for Traffic Analyst reports?
A. Make sure that the trunk groups are active in Traffic Analyst. Go to File and then Groups and see if the trunk group you are interested in has an "x" in the checkbox next to its name. If it does not, put one there by clicking on the checkbox. This ensures that data for that trunk group is included in reports.
Q. How do I know if Traffic Analyst is being backed up?
A. In the Admin tool, view the Status Log tab. Under Activity, took for “Backup” and its status. If logged as “success,” the backup occurred. Additionally, go to the System and then Backup, and you can see the backup schedule and the location of the backed up files. If you need to change the location of the backups, use the browse option to select a new location, but be sure to manually move the previously backed up files to the new location.
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