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The Days of Incompatible Radios and Phones are Over

Aug 27, 2018 | CEBP

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Tired of incompatible radios and phones? Frustrated by inefficient workflows? Today many environments and campuses suffer with one or more of the following system limitations:

  • incompatible radios and phonesMultiple radio consoles and various radio and telephone devices that cannot communicate
  • Unable to accept or place radio and telephone calls from a single console or on-campus telephone
  • Ineffective support for disaster response
  • Inability to support conference and transfer of telephone and radio calls

Ready for seamless communications? Ready for a world where all parties can communicate seamlessly on a single, IP-enabled radio-telephony platform - boosting collaboration, speeding decision making and shortening response times? Your radio operations can be fully integrated with corporate back-office systems, voice networks, self-service applications, customer service systems and more. For many organizations, radio communication is paramount for critical incident response and you need features and capabilities such as:

  • Place calls to any radio base stations in the network from standard wireless or system telephones
  • Single dispatch console to communicate to different radio types with ability to change talk groups and selection of frequency and channel
  • Mobile and remote consoles with built-in support for remote disaster recovery
  • Accept and place radio and telephone calls and conference with emergency responders from any voice-enabled device
  • Permit multiple dispatch consoles to simultaneously monitor radio and telephone traffic and push-to-talk with any radio on the network
  • Call recording of radios and dispatchers during emergency and non-emergency calls
  • Instant access to radio channels when an emergency call arrives at the dispatch center and need to reach first responders

The ClassOne® solution integrates radio communications directly into your overall voice over IP (VoIP) communications infrastructure and offers all these enhanced workflows. The ClassOne IP/SIP Radio Gateway provides full interoperability and bridging over SIP-based communications between various radio types and your telephone network. The Radio Gateway provides full support for radio-to-radio bridging, inbound and outbound dialing, and mobile radio access connectivity to any back-office telephone system.

By integrating DAKS into the environment, the DAKS and ClassOne solution replaces your limited communication paths and manual operations with additional automated alternatives to improve staff availability and productivity, optimize response times and maximize mobility. DAKS embeds automated communication and collaboration activities into your business workflows and serves as a hub for consolidated alarm monitoring and alerting. These advanced capabilities include:

  • Send broadcast alert messages to system phones, mobile phones, radios, email and more with a single touch of a button
  • Launch a broadcast or conference from operator console, any telephone, radio or computer desktop
  • Monitor in-house devices and systems (security sensors, access control, facility management) and initiate automated dispatch notifications without human intervention
  • Elevate the power and features of operator consoles to coordinate disaster response with one touch broadcasts and conferences to first responders, decision makers and response coordinators
  • Supplement broadcast notifications to phones by playing prerecorded or ad hoc announcements via overhead speakers
  • Preconfigure speed dial buttons on designated system phones (such as break rooms, reception desks or classrooms) or rollout the Silent Alarm and/or Panic Buttons enterprise-wide so every phone becomes an emergency reporting portal

Contact us today to talk more about your interoperability challenges for security, notification and collaboration. We can’t wait to talk to you about leveraging a DAKS and ClassOne solution so your organization is ready to respond quickly and efficiently to safety and security threats while also streamlining day-to-day operations.

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