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Help is a Button Push Away

May 17, 2018 | CEBP

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Improving safety and security starts with protecting the people in your offices or on your campus.  Does your organization have staff members -- counselors, professors, doctors, mental health professionals, human resources personnel – who meet in private with other employees, students, patients or visitors who might become threatening?  Does your company have reception lobbies, emergency rooms, pharmacies, payment centers, conference rooms, retail sites or other locations where employees interact with the public? In the event someone makes a verbal or physical threat to one of your employees, what happens next?  Is there a way for them to report the problem immediately so you can dispatch assistance?

When an employee feels threatened or is having a medical emergency, a simple press of a speed dial key on a system phone or Wi-Fi device can notify your security office and/or other key resources.  You don't need to bust your budget, spend months deploying new technology or time trying to educate your staff on fancy new procedures to ensure the safety of your employees. Leverage the phone system you already have deployed!  With Impact Technologies, we help make it simple:

  • Deploy a DAKS server interfaced to your PBX via TDM PRI or VoIP SIP trunking, scaled to fit your operational requirements

  • Preconfigure speed dial buttons on key system phones or rollout enterprise-wide so every phone becomes an emergency reporting portal

  • Configure your alert mechanism – one-touch, one-way broadcast message or alert and monitor option.

    • Create a “Silent Alarm” Alert Notification, designating the appropriate resources to be notified via phone, email, screen pop or text. When the distressed individual presses the speed dial button, DAKS alerts security office personnel, showing the source (location/ID) of the call on their system telephone displays. The caller’s line is dropped immediately so there is no persistent visible (no lamps are lit) or audible (no dial tone or message content is heard) indication on the phone.

    • Create a “Panic Button” Conference to trigger a collaborative call to the security office. The call starts as a two-party conference with the source (location/ID) of the distress caller shown on the system telephone display and the security officer’s voice path to the caller automatically muted.  It can remain muted to silently monitor what’s happening or be unmuted to allow security to engage the caller. This monitoring capability allows security personnel to glean additional insight into the situation and dispatch appropriate response resources to assist the caller. Additionally, the conference can be expanded in real time to include patrol officers carrying mobile phones, administrators who need to be made aware of Panic Button events, and/or management and support staff in the vicinity of the threat.

  • Leverage advanced DAKS features that (1) allow your security agents to log in/out to receive notifications during their work shifts, (2) add positioning information for alerts from mobile devices, (3) enable priority call handling such as automatic speakerphone activation, alert ring tones, forced disconnect for busy phones and more.

DAKS is highly flexible, allowing you to tailor your workflows to protect your most valuable asset – your people!

Contact us today to talk more about your security priorities and how Impact can assist you with your critical incident response and business processes. We can’t wait to talk to you about the many benefits and possibilities to deploy DAKS in your enterprise — secure employees and constituents, communicate better and make your overall work processes more efficient.

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