Nov 25, 2019
From public areas such as pharmacies and reception desks, to private exam rooms and offices, DAKS provides a quick, reliable and safe mechanism to alert the security command center to a problem or security threat via a simple button push.
Sep 23, 2019
Lakeland Regional Health took its challenge of optimizing a fast-paced contact center with no analytics and deployed OnTraQ advanced contact center analytics. The complex problem had a simple answer. “Simply stated, OnTraQ does a great job for us.” Read how OnTraQ provided visibility into real-time call center activity and performance, resulting in a significant reduction in abandon rates and more efficient staffing model.
Jan 8, 2019
Crisis is inevitable, and sooner or later all organizations will be struck by one. Whether the incident is an active shooter, severe weather event, fire or even a smaller scale episode such as an elevator failure, are you ready? What are your priorities, goals and gaps when it comes to your organization’s critical incident response strategy?