Nov 10, 2017

A Conversation with Impact CEO Bryan Baehr

Bryan has propelled Impact Technologies for over 27 years.  Read about the drivers, philosophies and solutions that took him to the top.

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Oct 27, 2017

Unleashing Agent, Supervisor Potential in UCCX Contact Centers

OnTraQ Plus flips the traditional contact center paradigm upside down by giving managers, supervisors and agents control of their personal work environment. With OnTraQ Plus, Cisco UCCX contact centers elevate performance as team members see and believe they can succeed.

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Oct 6, 2017

Put Number Management Via Excel Spreadsheets Behind You

Are you trying to manage your number inventory in an excel spreadsheet? Or, do you think it will cost you thousands of dollars to buy a number management system? There is a better way!

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Aug 21, 2017

Impact Team Enjoys the Total Eclipse

It's not all work all the time for the Impact Technologies team.  The employees and their families enjoyed a great lunch and a great view of the eclipse as it passed through St. Louis. 

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Jul 7, 2017

OnTraQ Plus Named “Great Product” at Cisco Live

Impact Technologies was excited to be a first-time exhibitor at Cisco Live and announce OnTraQ Plus. And, even more thrilled with the phenomenal response to the product. 

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Jun 22, 2017

Elevate your Contact Center to Elite Status with OnTraQ Plus

OnTraQ Plus, the latest contact center desktop tool from Impact Technologies, gives agents and supervisors access to critical data and analytics at a price you can afford. Your frustrations with endless reporting challenges, complicated implementation projects and budget busting projects are over! 

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Jun 14, 2017

Why Every Call Center Needs A Contact Center Analytics Solution

Lost calls represent lost revenue opportunities, and calls that spend too long in queue represent unhappy customers. But, what is simple to understand isn’t always easy to manage.

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Jun 2, 2017

5 Reasons Your Contact Center Management Tools are Failing

Budget versus features, complex analytics versus ease of use, rigorous integration or ease of implementation?  A contact center manager must have the ability to determine the trade off between these seemingly conflicting topics.

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