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Sep 23, 2019
Lakeland Regional Health Keeps Call Center Running at a High Level of Performance with OnTraQLakeland Regional Health took its challenge of optimizing a fast-paced contact center with no analytics and deployed OnTraQ advanced contact center analytics. The complex problem had a simple answer. “Simply stated, OnTraQ does a great job for us.” Read how OnTraQ provided visibility into real-time call center activity and performance, resulting in a significant reduction in abandon rates and more efficient staffing model. Jan 8, 2019
What’s Your Critical Incident Response Strategy?Crisis is inevitable, and sooner or later all organizations will be struck by one. Whether the incident is an active shooter, severe weather event, fire or even a smaller scale episode such as an elevator failure, are you ready? What are your priorities, goals and gaps when it comes to your organization’s critical incident response strategy? Dec 3, 2018
Don’t Let Call Routing Issues Consume Your Network Capacity and Block CallsDid you know that a route error may not just cost you thousands of dollars but could also consume all your call channels and dramatically impact your call performance. Aug 27, 2018
The Days of Incompatible Radios and Phones are OverWhether to optimize response to critical incidents or simply improve routine business workflows, your organization can extend notifications, communications and conferencing among disparate two-way, land mobile radio systems and your telephone network. Jul 12, 2018
What’s the Weak Link in Your Call Process?How difficult can it possibly be to assure that when someone in your organization picks up a phone, the call completes and the quality is good? More challenging every day, it seems! Having the visibility into what the problems could be is your first step forward. At Impact, we call that Total Caller Experience®. May 17, 2018
Help is a Button Push AwaySafety and security is near the top of every organization's priority list. And elevating safety and security at your workplace starts with protecting the people in your offices or on your campus. With DAKS, every phone in the enterprise can become a functional part of your security infrastructure to provide immediate notification of threats and emergencies. Apr 4, 2018
CEBP Case Study: Notify and Dispatch Resources without Human InterventionWaiting for someone to discover and report a problem can sometimes be too late. TTX deployed DAKS to automatically dispatch on-call engineers when mission critical servers fail. Mar 23, 2018
Why Deploy an On-Premise, Purpose-Built CEBP Platform?Communications-enabled business processes (CEBP) automate communication and collaboration activities into your business workflows to minimize the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. But, what do you need to look for in a CEBP solution? What features and characteristics are important? Nov 10, 2017
A Conversation with Impact CEO Bryan BaehrBryan has propelled Impact Technologies for over 27 years. Read about the drivers, philosophies and solutions that took him to the top. Oct 27, 2017
Unleashing Agent, Supervisor Potential in UCCX Contact CentersOnTraQ Plus flips the traditional contact center paradigm upside down by giving managers, supervisors and agents control of their personal work environment. With OnTraQ Plus, Cisco UCCX contact centers elevate performance as team members see and believe they can succeed. Aug 21, 2017
Impact Team Enjoys the Total EclipseIt's not all work all the time for the Impact Technologies team. The employees and their families enjoyed a great lunch and a great view of the eclipse as it passed through St. Louis. Jul 7, 2017
OnTraQ Plus Named “Great Product” at Cisco LiveImpact Technologies was excited to be a first-time exhibitor at Cisco Live and announce OnTraQ Plus. And, even more thrilled with the phenomenal response to the product.
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