Mar 20, 2020

Managing a Voice Network During COVID-19 Pandemic

  • Managing a voice network has always been challenging. COVID-19 makes it even more challenging every day. With a focus on social distancing and more and more staff working from home, the demand on your network infrastructure is changing.  Depending on how your organization is reacting to this pandemic and the industry you are in, the impacts on your voice network can drastically vary. At Impact, we have been working with our customers to optimize capacity levels, analyze the impact of continual changes and trap network conditions before they adversely impact performance.
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Dec 3, 2018

Don’t Let Call Routing Issues Consume Your Network Capacity and Block Calls

Did you know that a route error may not just cost you thousands of dollars but could also consume all your call channels and dramatically impact your call performance. 

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Jul 12, 2018

What’s the Weak Link in Your Call Process?

How difficult can it possibly be to assure that when someone in your organization picks up a phone, the call completes and the quality is good? More challenging every day, it seems! Having the visibility into what the problems could be is your first step forward. At Impact, we call that Total Caller Experience®.

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Jan 23, 2018

This is Not Your Father’s Voice Performance Management

Network design and performance management isn’t what it used to be.   Empower yourself and your organization with the right methodologies and tools to succeed in today’s very dynamic world.

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Oct 6, 2017

Put Number Management Via Excel Spreadsheets Behind You

Are you trying to manage your number inventory in an excel spreadsheet? Or, do you think it will cost you thousands of dollars to buy a number management system? There is a better way!

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