Welcome to the OnTraQ Support page. Click below to download the information you need. If you have questions, please contact Impact Technologies Technical Support at 314.743.1420.  | OnTraQ for Cisco User Guide - Detailed reference guide for configuring and utilizing the features and functions of the OnTraQ application with your Cisco UCCX, UCCE or PCCE environment. Includes administrative and user tasks. | | OnTraQ for Unify User Guide - Detailed reference guide for configuring and utilizing the features and functions of the OnTraQ application with your Unify OpenScape/HiPath 4000. Includes administrative and user tasks. | | OnTraQ Data Dictionary - Provides field definitions for Service Group and Agent reports. |  | OnTraQ Report Viewer Install - Download the installer for the OnTraQ Report Viewer. |
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