Sep 23, 2019

Lakeland Regional Health Keeps Call Center Running at a High Level of Performance with OnTraQ

Lakeland Regional Health took its challenge of optimizing a fast-paced contact center with no analytics and deployed OnTraQ advanced contact center analytics. The complex problem had a simple answer. “Simply stated, OnTraQ does a great job for us.”  Read how OnTraQ provided visibility into real-time call center activity and performance, resulting in a significant reduction in abandon rates and more efficient staffing model. 

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Jun 10, 2019

Impact Technologies announces Optic for Voice Networks™

Optic for Voice Networks provides Stackable Analytics™ for strategic management and operational efficacy for today’s voice networks.  Effectively layer “big picture” metrics for strategic management and performance tracking with highly focused analytics to isolate and identify operational anomalies.  See your voice network clearly with Optic! 

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May 16, 2019

Impact Technologies is Getting Ready for Cisco Live 2019. Are you?

Impact Technologies is excited to exhibit at this year’s Cisco Live in San Diego. You don’t want to miss this event and your chance to learn more about Solutions with Impact. 

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Jan 8, 2019

What’s Your Critical Incident Response Strategy?

Crisis is inevitable, and sooner or later all organizations will be struck by one. Whether the incident is an active shooter, severe weather event, fire or even a smaller scale episode such as an elevator failure, are you ready? What are your priorities, goals and gaps when it comes to your organization’s critical incident response strategy?

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