Aug 27, 2018

The Days of Incompatible Radios and Phones are Over

Whether to optimize response to critical incidents or simply improve routine business workflows, your organization can extend notifications, communications and conferencing among disparate two-way, land mobile radio systems and your telephone network. 

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Jul 12, 2018

What’s the Weak Link in Your Call Process?

How difficult can it possibly be to assure that when someone in your organization picks up a phone, the call completes and the quality is good? More challenging every day, it seems! Having the visibility into what the problems could be is your first step forward. At Impact, we call that Total Caller Experience.

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May 17, 2018

Help is a Button Push Away

Safety and security is near the top of every organization's priority list. And elevating safety and security at your workplace starts with protecting the people in your offices or on your campus.  With DAKS, every phone in the enterprise can become a functional part of your security infrastructure to provide immediate notification of threats and emergencies.

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May 4, 2018

Impact Technologies is Getting Ready for Cisco Live 2018. Are you?

Impact Technologies is excited to exhibit at this year’s Cisco Live in Orlando, Florida. You don’t want to miss this event and your chance to learn more about Solutions with Impact. 

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Apr 4, 2018

CEBP Case Study: Notify and Dispatch Resources without Human Intervention

Waiting for someone to discover and report a problem can sometimes be too late. TTX deployed DAKS to automatically dispatch on-call engineers when mission critical servers fail. 

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Mar 23, 2018

Why Deploy an On-Premise, Purpose-Built CEBP Platform?

Communications-enabled business processes (CEBP) automate communication and collaboration activities into your business workflows to minimize the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. But, what do you need to look for in a CEBP solution?  What features and characteristics are important?

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Jan 23, 2018

This is Not Your Father’s Voice Performance Management

Network design and performance management isn’t what it used to be.   Empower yourself and your organization with the right methodologies and tools to succeed in today’s very dynamic world.

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Nov 10, 2017

A Conversation with Impact CEO Bryan Baehr

Bryan has propelled Impact Technologies for over 27 years.  Read about the drivers, philosophies and solutions that took him to the top.

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Oct 27, 2017

Unleashing Agent, Supervisor Potential in UCCX Contact Centers

OnTraQ Plus flips the traditional contact center paradigm upside down by giving managers, supervisors and agents control of their personal work environment. With OnTraQ Plus, Cisco UCCX contact centers elevate performance as team members see and believe they can succeed.

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Oct 6, 2017

Put Number Management Via Excel Spreadsheets Behind You

Are you trying to manage your number inventory in an excel spreadsheet? Or, do you think it will cost you thousands of dollars to buy a number management system? There is a better way!

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Aug 21, 2017

Impact Team Enjoys the Total Eclipse

It's not all work all the time for the Impact Technologies team.  The employees and their families enjoyed a great lunch and a great view of the eclipse as it passed through St. Louis. 

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Jul 7, 2017

OnTraQ Plus Named “Great Product” at Cisco Live

Impact Technologies was excited to be a first-time exhibitor at Cisco Live and announce OnTraQ Plus. And, even more thrilled with the phenomenal response to the product. 

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