Sep 23, 2019

Lakeland Regional Health Keeps Call Center Running at a High Level of Performance with OnTraQ

Lakeland Regional Health took its challenge of optimizing a fast-paced contact center with no analytics and deployed OnTraQ advanced contact center analytics. The complex problem had a simple answer. “Simply stated, OnTraQ does a great job for us.”  Read how OnTraQ provided visibility into real-time call center activity and performance, resulting in a significant reduction in abandon rates and more efficient staffing model. 

Read More
Jun 10, 2019

Impact Technologies announces Optic for Voice Networks™

Optic for Voice Networks provides Stackable Analytics™ for strategic management and operational efficacy for today’s voice networks.  Effectively layer “big picture” metrics for strategic management and performance tracking with highly focused analytics to isolate and identify operational anomalies.  See your voice network clearly with Optic! 

Read More
May 16, 2019

Impact Technologies is Getting Ready for Cisco Live 2019. Are you?

Impact Technologies is excited to exhibit at this year’s Cisco Live in San Diego. You don’t want to miss this event and your chance to learn more about Solutions with Impact. 

Read More
Jan 8, 2019

What’s Your Critical Incident Response Strategy?

Crisis is inevitable, and sooner or later all organizations will be struck by one. Whether the incident is an active shooter, severe weather event, fire or even a smaller scale episode such as an elevator failure, are you ready? What are your priorities, goals and gaps when it comes to your organization’s critical incident response strategy?

Read More
Dec 3, 2018

Don’t Let Call Routing Issues Consume Your Network Capacity and Block Calls

Did you know that a route error may not just cost you thousands of dollars but could also consume all your call channels and dramatically impact your call performance. 

Read More
Aug 27, 2018

The Days of Incompatible Radios and Phones are Over

Whether to optimize response to critical incidents or simply improve routine business workflows, your organization can extend notifications, communications and conferencing among disparate two-way, land mobile radio systems and your telephone network. 

Read More
Jul 12, 2018

What’s the Weak Link in Your Call Process?

How difficult can it possibly be to assure that when someone in your organization picks up a phone, the call completes and the quality is good? More challenging every day, it seems! Having the visibility into what the problems could be is your first step forward. At Impact, we call that Total Caller Experience®.

Read More
May 17, 2018

Help is a Button Push Away

Safety and security is near the top of every organization's priority list. And elevating safety and security at your workplace starts with protecting the people in your offices or on your campus.  With DAKS, every phone in the enterprise can become a functional part of your security infrastructure to provide immediate notification of threats and emergencies.

Read More
Apr 4, 2018

CEBP Case Study: Notify and Dispatch Resources without Human Intervention

Waiting for someone to discover and report a problem can sometimes be too late. TTX deployed DAKS to automatically dispatch on-call engineers when mission critical servers fail. 

Read More
Mar 23, 2018

Why Deploy an On-Premise, Purpose-Built CEBP Platform?

Communications-enabled business processes (CEBP) automate communication and collaboration activities into your business workflows to minimize the delays, miscommunications and omissions that often occur in routine business processes and, more importantly, when responding to critical incidents or crisis situations. But, what do you need to look for in a CEBP solution?  What features and characteristics are important?

Read More
Jan 23, 2018

This is Not Your Father’s Voice Performance Management

Network design and performance management isn’t what it used to be.   Empower yourself and your organization with the right methodologies and tools to succeed in today’s very dynamic world.

Read More
Nov 10, 2017

A Conversation with Impact CEO Bryan Baehr

Bryan has propelled Impact Technologies for over 27 years.  Read about the drivers, philosophies and solutions that took him to the top.

Read More