Jun 22, 2017

Elevate your Contact Center to Elite Status with OnTraQ Plus

OnTraQ Plus, the latest contact center desktop tool from Impact Technologies, gives agents and supervisors access to critical data and analytics at a price you can afford. Your frustrations with endless reporting challenges, complicated implementation projects and budget busting projects are over! 
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Jun 19, 2017

Actor Bryan Cranston To Speak at Cisco Live 2017

Cisco Live 2017 starts next week.  Are you ready to hear from actor Bryan Cranston? 
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Jun 15, 2017

Cisco Live 2017- Bruno Mars

Thousands of superheroes are about to descend on Las Vegas at Cisco Live and Impact Technologies will be there in full force along with one of our favorite entertainers, Bruno Mars. Bruno Mars is headlining at the T-Mobile Arena for the Customer Appreciation Event.
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Jun 14, 2017

Why Every Call Center Needs A Contact Center Analytics Solution

Lost calls represent lost revenue opportunities, and calls that spend too long in queue represent unhappy customers. But, what is simple to understand isn’t always easy to manage.
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Jun 13, 2017

Impact Technologies is Ready for Cisco Live 2017. Are you?

Impact Technologies is excited to participate in this year’s Cisco Live in Las Vegas. Cisco Live Las Vegas is the destination for the education and inspiration you need to thrive in the world of digital business. 
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Jun 2, 2017

5 Reasons Your Contact Center Management Tools are Failing

Budget versus features, complex analytics versus ease of use, rigorous integration or ease of implementation?  A contact center manager must have the ability to determine the trade off between these seemingly conflicting topics.
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