Communications Enabled Workflows

By replacing manual operations with automated alternatives, healthcare providers streamline day-to-day operations, improve response times and elevate customer satisfaction. Manual processes involve staff mobilization or reminders for patients or much more.

Most hospitals rely on manual phone trees to fill staff vacancies. This process is time consuming and inefficient in times of crisis when the healthcare organization needs to mobilize a large number of staff members. Hospitals need to automate the staff callback process and have real-time status of the progress.operation graphic

For stroke patients, every second counts. When deprived of oxygen, brain cells begin dying within minutes. For an  ischemic stroke, emergency treatment focuses on administering a clotbusting medication, but it must be given within three hours of the onset of symptoms. Therefore, hospitals continually strive to optimize processes to meet or exceed established timetables based on the national standard for strokes. When a potential stroke patient is inbound to the hospital, hospitals may minimize the response time to notify the appropriate staff and assemble a response team with automated parallel call outs to the stroke team members. 

With goals to improve staff productivity and reduce appointment no shows, automated appointment reminders are key.  Send text messages or voice announcements for any type of appointment, such as vaccinations, consultations or blood tests.

“We worked closely with Impact to deploy new automated processes that have made us much more efficient.” 

- Sandie Newman, Manager of Customer Service & Telecommunications, Union Hospital