Enterprise Application Support Specialist

Location: Chesterfield, MO USA

  • Application help desk during customer service hours: 8:30 am – 5:00 pm Monday through Friday
    • Provide user assistance with enterprise application support needs, guidance on functionality, configuration and workflow recommendations to support business use cases
    • Provide timely, accurate, understandable and professional responses to customers and other technical analysts via phone and email
    • Install and upgrade software applications, including go-live support
    • Leverage software tools for remote implementations, support and troubleshooting
    • Troubleshoot, diagnose, and resolve application root cause problems, working with internal engineering teams as required
    • Effectively evaluate, track and manage customer issues, including creating and maintaining detailed notes and documentation in CRM system
    • Coordinate training and conduct software training sessions
    • Willing to support occasional off-hours support as business circumstances require
  • Build and maintain relationships across multiple clients, departments, teams and vendors
  • Assist in the development and testing of new software releases and practices
  • Identify and suggest product application enhancements and process improvements to improve customer experience
  • Assist in creation and documentation of procedures and best practice for application users, including both internal and customer-facing documents
  • Perform additional duties and tasks as assigned
  • Participate in special projects as needed
Background & Expertise:
  • Enterprise application support, installations and upgrades experience
  • 3+ years in Technical Support or Customer Service experience
  • Proficient with Microsoft 365 products
  • Experience and working knowledge of PC computer hardware, client and server operating systems and application configuration and administration
  • Able to multi-task and effectively manage competing priorities
  • Strong deductive reasoning, analytical and problem solving skills
  • Excellent written and verbal communication skills
  • Not required but an advantage
    • Understanding of telecommunication system architecture, components and interfaces
    • Microsoft Dynamics 365 application support
    • Working knowledge of SQL
    • Experience in administration and configuration of one or more collaboration tools (including Webex by Cisco and/or Microsoft Teams) and/or VoIP voice network platforms (such as Cisco Unified Communications Manager or Unify OpenScape Voice) 

Full-time or part-time options are available.  

You must be able to provide proof of legal authorization to work in the United States.

For immediate consideration, please forward your cover letter and resume to .


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