Enterprise Application Support Specialist

Location: Chesterfield, MO USA

• Application help desk during customer service hours: 8:30 am – 5:00 pm Monday through Friday
  • Provide user assistance with enterprise application support needs, guidance on functionality, configuration and workflow recommendations to support business use cases
  • Provide timely, accurate, understandable and professional responses to customers and other technical analysts via phone and email
  • Install and upgrade software applications, including go-live support
  • Leverage software tools for remote implementations, support and troubleshooting
  • Troubleshoot, diagnose, and resolve application root cause problems, working with internal engineering teams as required
  • Effectively evaluate, track and manage customer issues, including creating and maintaining detailed notes and documentation in CRM system
  • Coordinate training and conduct software training sessions
  • Willing to support occasional off-hours support as business circumstances require
• Build and maintain relationships across multiple clients, departments, teams and vendors
• Assist in the development and testing of new software releases and practices
• Identify and suggest product application enhancements and process improvements to improve customer experience
• Assist in creation and documentation of procedures and best practice for application users, including both internal and customer-facing documents
• Perform additional duties and tasks as assigned
• Participate in special projects as needed

• Enterprise application support, installations and upgrades experience
• 3+ years in Technical Support or Customer Service experience
• Proficient with Microsoft 365 products
• Experience and working knowledge of PC computer hardware, client and server operating systems and application configuration and administration
• Able to multi-task and effectively manage competing priorities
• Strong deductive reasoning, analytical and problem solving skills
• Excellent written and verbal communication skills
• Not required but an advantage
  • Understanding of telecommunication system architecture, components and interfaces
  • Microsoft Dynamics 365 application support
  • Working knowledge of SQL
  • Experience in administration and configuration of one or more collaboration tools (including Webex by Cisco and/or Microsoft Teams) and/or VoIP voice network platforms (such as Cisco Unified Communications Manager or Unify OpenScape Voice) 

Full-time or part-time options are available.  

You must be able to provide proof of legal authorization to work in the United States.

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