Traffic Analyst Call Forensics FAQs

Q.  How does Traffic Analyst collect data from my switch?
A.  Traffic Analyst uses the following collection methods:

  • Avaya Aura, Definity G3, S8700 and S8800:
    • Data collection via SFTP to switch or FTP to buffer box
    • Polling interval can be set to hourly or daily
  • Cisco Unified Communications Manager:
    • Data collection via FTP server or SFTP server
    • Polling interval can be set to ¼ hour, ½ hour, hourly or daily
  • Nortel Meridian SL1 and CS1000:
    • Data collection via FTP to buffer box
    • Polling interval can be set to ½ hour, hourly or daily
  • Unify OpenScape Voice: 
    • Data collection via secure FTP or FTP Server
    • Polling interval typically set at ¼ hour
  • Unify HiPath 4000 / OpenScape 4000: 
    • Data collection via TCP/IP Telnet or SSH and FTP for versions 1-5  and SSH and SFTP for versions 6 - 7
    • Polling interval can be set to ¼ hour, ½ hour, hourly or daily
  • Unify HiPath 3000: 
    • HiPath 3000 sends data stream via TCP/IP to Traffic Analyst server
    • RSM5000 collects data and writes to a data directory
    • Note that the data streams, not file based
    • Polling interval can be set to ¼ hour, ½ hour, hourly or daily
  • Siemens Hicom 300:
    • Data collection via FTP to buffer box
    • Polling interval can be set to ¼ hour, ½ hour, hourly or daily

Q.  Can I create reports based on my corporate departmental structure?
A.   Traffic Analyst supports reporting based on customer corporate hierarchy.  Fields such as Organization, Cost Center, Department and Charged Party are all available for searching, filtering and reporting. In addition, Traffic Analyst supports location and wiring reporting fields such as Location, Building, Floor, MDF, IDF, Jack and more.  This information is imported into Traffic Analyst via a customer provided CSV file or Active Directory connector.


Q.  Can I rate calls?  Can I support different rates based on the type of call?
A.   Yes, Traffic Analyst includes call type definition and rate definition by call type. Standard call types include toll free, 900, regional, long distance, international, local, network, incoming and internal. However, you may easily define new call types such as intraLATA or cell.  Rate plans calculate the cost of calls based on their call type classification, duration and destination – with initial and additional rate elements definable for all call types.


Q.   Can Traffic Analyst run in a virtualized environment?
A.   Absolutely!


Q.   I have multiple Cisco clusters in my network.  Do I have to run individual reports for each cluster?
A.   No.  You can create a single report that includes multiple Cisco clusters.   Whether you have a single Cisco cluster, multiple clusters or even a hybrid network of multiple switch manufactures, Traffic Analyst provides centralized analysis.