Business communication is an evolving collage of all types of media. For most companies, at the heart of it all remains the ability to communicate on a real-time basis via voice. Whether with customers, between employees, or with partners, voice is used as a ubiquitous, personal means of communication for closing a sale, keeping a project on target, collaborating on a new endeavor, monitoring operations or soothing an upset customer. High performance companies require high performance voice communications, and managing voice communications to a high level is a multi-faceted challenge.
Solutions with Impact help you overcome these challenges:
|Call Forensics - Spotlight improper, fraudulent or careless use of the network and understand usage drivers. And go beyond call accounting to complete visibility into call quality analytics, call tracing and VoIP economics.|
|Network Management & Design - Design and optimize your TDM and/or SIP network with full life cycle calibration, call route intelligence, “what if” modeling and look ahead alarms to assure you address service problems before they impact your business.|
|User Training - Eliminate the hassle and costs of scheduling instructor-led training and help desk support with quality instruction at your employees’ fingertips.|