Solutions with Impact® extend, secure and monitor communication systems to solve critical issues throughout the enterprise and drive down operational expense.
Solutions extend to encompass a wide variety of business assets and operational arenas.
- Call Forensics – Go beyond call accounting to complete visibility into call quality analytics, call tracing and VoIP economics.
- Network Design & Management – Design and optimize your TDM and/or SIP network with full life cycle calibration, call route intelligence, “what if” modeling and look ahead alarms to assure you address service problems before they impact your business.
- User Training – Eliminate the hassle and costs of scheduling instructor-led training and help desk support with quality instruction at your employees’ fingertips.
Safety & Security – Provide communication-based safety lines to people in duress or facing a threat. Quickly and reliably communicate with first responders. Simultaneously send mass notifications via multiple communications channels to staff and external parties when a crisis erupts.
Contact Center Operations – Gain visibility and insight into the key metrics you need to get your contact centers running at a high level of performance and keeping them there.
Healthcare – Improve mobility and enhance productivity of your nursing staff in responding to patients’ request for assistance. Provide automated alerting via integration to nurse call, patient monitoring and other vital systems. Improve staff availability and utilization. Automate assembly of staff during high impact incidents.
Impact is completely dedicated to the success of our customers and does not permit external forces to diminish our focus and commitment. To achieve the highest level of customer satisfaction, we follow basic principles to deliver Solutions with Impact.
Technology - We are committed to the effective use of technology to advance the efficiency and business practices of our clients.
Simplicity - We believe that complex problems can have simple answers. We break down intricate issues into more manageable components.
People - Our experienced staff works uncompromisingly to bring unequaled value to our clients and their projects. We push ourselves to be the best of the best and to develop methods and processes to work smarter and bring more value to our customers.