SAFETY & SECURITY: INCIDENT RESPONSE
As tragic as it may be, your organization must be prepared for the unthinkable. Weather alerts, fires, mass casualty events, security threats and other crisis events require a coordinated response.
- Activating emergency conferences among crisis response parties to assure the right experts, resources and decision makers are in communication quickly to minimize the magnitude and length of a crisis.
- Assuring receipt of critical information by the highest percentage of endangered persons possible by sending mass audio-visual alerts via multiple simultaneous channels (e.g. desktops, wireless, landline telephones, outside speakers).
- Posting dial-in status announcements honed to various constituencies to keep them informed while keeping critical resources freed up to manage the crisis.
For instance, healthcare organizations must be ready to respond at a moment’s notice to CBRNE threats (Chemical, Biological, Radiological, Nuclear, Explosive), weather disasters and beyond. Hospitals must provide mass casualty care while balancing procedures for controlling and protecting personnel, equipment and communications during the event.
- Activation of emergency conferences among Hospital Incident Command team to coordinate activities and issue additional notifications to response teams, municipal offices, regulatory officials, media and other affected parties.
- Systematically dial out to off-duty nurses and doctors, tracking positive and negative responses.
- Send alert notifications to mobile healthcare staff.
- Contact key decision makers using one-number dialing service to programmatically dial-out to multiple phone numbers (e.g. office, mobile, home, global follow-me).
- Posting situation updates by Public Information Officer, enabling callers to get information without burdening response or operations staff.