Teleconferencing & Emergency Conferences

DAKS provides a flexible, reliable platform for convening teleconferences on either a scheduled or ad hoc basis, among, for example:

  • teams responding to critical incidents
  • people seeking and providing assistance
  • headquarters and branch offices personnel
  • virtual project team members
  • physicians and other expert consultants

Defining Conferences
There is great flexibility to define each conference with unique parameters and behavior. These include:

Conference Types:
  • Preset Conferences - Conferences established for a preselected group of subscribers.
  • Meet-Me Conferences - Subscribers are given an access code and an dial-in number to participate in a conference.
  • Progressive Conferences - Conferences established ad hoc with subscribers added incrementally by a user.
  • Emergency Conferences - Special Preset conferences with priority, alarm and triggering attributes defined for response to critical events.
Conference Parameters:
  • Conference name
  • Subscribers with individual rights, access conditions and initial status who can participate in the associated conference when it's activated
  • Access codes and identification numbers for:
    • starting the conference
    • active conference participation
    • passive conference participation (listening only)
  • Security control via PIN requirement
  • Priority
  • Duration

  

Initiating Conferences
DAKS provides flexible triggering mechanisms for initiating Conferences.  A Conference can be triggered:

  • From a telephone
  • From a DAKS Operator workstation
  • By schedule
  • By external agency
    • Switch closures/electrical contacts
    • External systems interfaces
  • Via integrated applications such as attendant consoles, dispatch consoles & trading turrets or emergency notification management systems

Emergency Conferences
When a crisis strikes, immediate collaboration among incident response personnel is critical to an intelligent and swift response.  DAKS supports emergency conferences with advanced features, including: 

  • Any combination of automated dial-out and dial-in participants
  • Recurring call attempts to dial-out participants if first number is busy
  • Leverage enhanced CorNet-NQ features, such as:
    • Variable ringing signals - normal, urgent, alarm 
    • Station busy strategies:
      • Intrusion or emergency-intrusion with neutral announcement
      • Camp-on / call waiting
      • Forced release
    • Trunks busy strategies:
      • Intrusion with neutral announcement
      • Forced release
    • Redirection override strategies:
      • Ignore call forwarding
      • Ignore pickup groups
      • Ignore do-not-disturb
      • Override executive/secretary configurations 
    • Automatic speakerphone activation
    • Two-line scrolling text display on system phones 
  • Priority setting to arbitrate allocation of resources
  • Conferees can be added via “no hold” feature
  • Conference persists even if the caller disconnects prematurely
  • Output of the phone number of the emergency caller and his current position on the display of all alerted handsets
  • In case of several simultaneous emergency calls:
    • Substitute conferences can be activated, or
    • Other callers can be automatically included in the existing conference