PhoneGuide LIVE! Case Study
Most people find it difficult to change. But what do you do when it’s time to upgrade your communication technology, and this change is about to impact 50,000 employees? How do you meet your goals of improving your organization’s ability to collaborate and increase your accessibility to customers without creating chaos and decreasing productivity along the way?
This was the recent challenge of a state government with a broad population base of working environments. In replacing an outdated Centrex system with the latest unified communications (UC) solutions from Unify, the State recognized the key role that employee training would play in a successful transition. But, how do you train so many employees with different devices across so many locations throughout an extended rollout period?
The answer? Put a personalized tutor at the desktop of every employee. As the transition began, the State offered instructor-led sessions with “hands on” training for basic phone operation and UC, as well as generalized web-based training. But knowing that not all employees could or would attend the classes and understanding that the learning retention rate can be low, the State relied on PhoneGuide LIVE! for personalized anywhere, anytime training. PhoneGuide LIVE! is a web-based solution for training employees on how to use their phones and voicemail boxes.
WHY PHONEGUIDE LIVE!?
Becky Davis, Director - Technical Marketing for Unify, has vast experience working with VoIP and UC deployments. She continues to work directly with the State during the transition and highlights the key benefits of PhoneGuide LIVE! training:
gET THE WORD OUT
“With a large deployment like this, we all quickly recognized that PhoneGuide LIVE! was the best option for educating the employees,” stated Davis. “As the project progressed, we also learned that marketing the functionality of a new system to the employee base cannot be undervalued.”
oPTIMIZE THE TRAINING BUDGET