Call Center Operations – Gain visibility and insight into the key metrics you need to get your call centers running at a high level of performance and keeping them there.

Safety & Security – Provide communication-based safety lines to people in duress or facing a threat. Quickly and reliably communicate with first responders. Simultaneously send mass notifications via multiple communications channels to staff and external parties when a crisis erupts.

Healthcare – Improve mobility and enhance productivity of your nursing staff in responding to patients’ request for assistance. Provide automated alerting via integration to nurse call, patient monitoring and other vital systems. Improve staff availability and utilization. Automate assembly of staff during high impact incidents.

Telecommunications

• Call Forensics – Spotlight improper, fraudulent or careless use of the network.
• Network Design & Management – View load and service by route, model new routing plans, meet service objectives while minimizing equipment costs and service provider expense.
• User Training – Eliminate the hassle and costs of scheduling instructor-led training and help desk support with quality instruction at your employees’ fingertips.
• Web-Managed Audio Conferencing – Eliminate uncontrolled cost of third-party service providers.

Cybersecurity

• Data Loss Prevention –  Protect your data and prevent sensitive content from leaving your network.
• Network Application Control – Stop improper, fraudulent or careless use of the network.
• Security Audit Services – Partner with Impact CyberSecurity to uncover your vulnerabilities.