Call detail records (CDRs) can provide a wealth of information.  But, how do you convert thousands or millions of call records into vital information to better manage your business?  The challenge is manipulating the data to provide focused, relevant information with a reasonable price tag.

• Tracing Trouble Calls – You need pinpoint accuracy in tracing calls throughout your network, as they traverse through multiple switches or are transferred inside a single switch. Is there an efficient process to trace nuisance calls back to the caller or called party? Can you determine who keeps calling in false 911s?  Or which fax server is continuing to dial out to your customer during the middle of the night?
   
• Fraud & Abuse – Can you detect fraudulent activity?  You need extensive search capabilities to drill down into the data to find the information you need – whether it is fraud, abuse, long duration calls and more.  Is the night shift staff placing long distance calls on your network?  Are your employees placing personal international calls?  You can stay abreast of issues and know about problems and abnormalities within minutes – don’t wait for a next day report! 
   
• Cost Control – Do you know which callers are costing you most?  What types of calls are most expensive? 
   
• IVR Load – Do you know the quantity of calls routing through your IVRs?
   
• Sources & Destinations – Do you have the visibility that you want and need?  Do you know who the high volume callers are in your network? Can you see which locations have the highest call volumes? 

Solutions with Impact turn CDR data into valuable, actionable information.