Business communication is an evolving collage of all types of media. For most companies, at the heart of it all remains the ability to communicate on a real-time basis via voice.  Whether with customers, between employees, or with partners, voice is used as a ubiquitous, personal means of communication for closing a sale, keeping a project on target, collaborating on a new endeavor, monitoring operations or soothing an upset customer. High performance companies require high performance voice communications, and managing voice communications to a high level is a multi-faceted challenge.

Solutions with Impact help you overcome these challenges:

	Call Forensics - Spotlight improper, fraudulent or careless use of the network and understand usage drivers.
	Network Design & Management - View load and service by route, model new routing plans, meet service objectives while minimizing equipment costs and service provider expense.
	User Training - Eliminate the hassle and costs of scheduling instructor-led training and help desk support with quality instruction at your employees’ fingertips.
	Web-Managed Audio Conferencing - Eliminate uncontrolled cost of third party service providers.