Organizations often struggle to respond efficiently to 911 emergency calls placed within their campus.  Fire trucks, rescue personnel or police arrive on campus and the internal security team is unaware of the situation and cannot assist in directing the resources.   And, since internal security was not aware of the situation, they have not been able to potentially dispatch assistance (internal resources) quicker. Internal 911 call handling will assure that your internal resources are notified when an emergency call is initiated. 

Emergency Call Assist/Intervention Scenario

• The caller, a local security office agent and a municipal 911 service agent are joined in a three-party, no-hold conference.
• The local security agent sees the identity of the caller and can assist or intervene to resolve the call.
• The local security agent can add additional parties to the conference without putting the caller on hold or injecting tones.

Emergency Call Intercept Scenario
Many organizations also have internal emergency call numbers (such as 119) that are initially directed to internal security center. 

• The caller and a local security office agent are joined in a two-party, no-hold conference.
• The local security agent sees the identity of the caller and determines if municipal emergency services are required.
• The local security agent can extend the conference to 911 municipal services and/or additional local responders.