High performance companies require high performance voice communications.  Managing high performance voice communications requires Traffic Analyst.

• maximize the business value of dollars invested on network resources
• maintain superior service levels while controlling network costs
• pinpoint network load fluctuations
• spotlight improper, fraudulent or careless use of the network
• assure a company operator is available when needed
• prepare for migration to next generation technologies

Traffic Analyst offers four modules, providing the flexibility to tailor a solution with the greatest value now and the option to purchase other modules later as your business needs warrant.

Network – Optimize network performance and capacity planning for trunks, trunk groups, route pools and IP gateways.

Call Accounting –  Turn CDR data into actionable information.

Console – Reduce complaints regarding operator availability with usage monitoring and capacity planning for console operators and console operator groups.

OnTraQ – Track service levels, queues, agent activity and IVR availability via a real-time dashboard and historical reporting.

dEPLOYMENT OPTIONS
Do you prefer to own and operate the solution on your site?  Or, is the option to minimize your upfront investment more attractive?  You choose the model that works best for your organization.

• Premise-based purchase option is available for all modules  
• A hosted, managed services option is available for most solutions, providing:
  • Minimal upfront investment
  • No equipment to maintain or upgrades to install 
  • Access via a web browser
  • Short-term plans, down to five days, are available for the Network and Operator Console solutions