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 Solutions With Impact ®
Infrastructure Solutions
Extend, Secure, Assure and Streamline your Network and Applications Infrastructure.
Telecommunications Network Management Tools: Configuration Management, Performance Management and User Training tools
Enterprise Information Infrastructure: Enterprise Directory, Secure Identity Management and Enterprise Application Integration solutions.
Telemanagement Services: PBX and Voicemail Systems Administration & MAC, Traffic Studies, PhoneMail Network Tune-ups, Faceplate Printing, and other outsourced services.
Alert Broadcasting and Conferencing Solutions
Reliable Communications in Critical Situations.
Broadcast and Alerting: Notifications delivered quickly to the right people in response to critical events can prevent escalation of problems and mitigate potential losses that could compromise an organizations productivity, security or survival.
High Performance Conferencing: Quickly getting the right people together on a call in response to emergencies or critical business events can save time, money and lives.
Info Telephone: Allow people to get to the information you want them to have, when they want it and from wherever they are.
Personal and Group Calling: Establish contact with the right parties wherever they may be by intelligent simultaneous and/or successive dialing of the telephone numbers where they can be reached.
Product Solutions
Maximize the Lifecycle Profitability of your Software and Technology-based Product offerings.
Business Assessment: Market Positioning, Competitive Analysis, Release Planning, Program Management
Usability Assurance: User-centric Design, Rapid Prototyping, Feedback Cycles, Usability Testing
Product Development: Project Management, Definition, Design, Development, Packaging
Operation and Management: Deployment, Training, Sustaining Engineering, Help Desk, Competency Centers
Contact Center Solutions
Maximize the Lifecycle Profitability of your Customer relationships.
High Performance Contact Centers: Operation Assessments, Business Modeling, Design and Deployment, Operational Metrics
Customer Services Delivery Solutions: Help Desk Support Systems, Self-service Web Sites, e-Business Integration.
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