DAKS FAQs

Q.  Will DAKS interface to my PBX platform?
A.   DAKS interfaces with TDM switches via T1 or E1 PRIs using NI2, QSIG or CorNet-NQ protocols. For VoIP platforms, DAKS connects via GBit-Ethernet using SIP (RFC3261). 


Q.  How can I initiate an alert?
A.   An alert notification can be activated by:
  • authorized users from internal or external telephones
  • smartphone application
  • operators or attendants from a system console
  • connections to external devices and signals like fire alarms, thermostats, security gates, etc.
  • factory floor and production control systems
  • interfaces to operations and facilities monitoring systems and host applications

Q.  Can alerts be sent to my cell phone?
A.   You can associate up to four telephone numbers with a subscriber, which allows the user to be reached by business phone, cell phone, personal phone, pager, or any other phone device. Alert notifications can also be delivered by e-mail.


Q.  Is DAKS cost effective if I only need a small application?
A.   Yes, DAKS gives you the option to cost-effectively scale solutions to very small deployments, such as 4 or 8 channels.  As you need to scale the solution, you can add channels incrementally.


Q.  May I add additional features or modules after my additional implementation?
A.  Yes, DAKS provides the flexibility to let you purchase just the features and capabilities that you need for your initial implementation and then add features at any time via a simple license key change, in most cases.  For instance, you can start with a Broadcast only solution and then add Conferencing, Text-to-Speech, Positioning Services or any other feature later.


Q.  Does the data network need to be running for DAKS to operate? 
A.   No, DAKS is a self supporting platform.  If the data network is out of service, it is still possible to launch alerts and conferences by phone.


Q.  Does DAKS offer redundancy?  
A.   DAKS includes many options for redundancy:  spare parts, cold standby configuration, redundancy server in hot standby mode, two servers in parallel operation, and two servers in parallel operation with defined redundancy servers. 


Q.  Can I give different levels of permission to different individuals in my company (manager, etc.)?
A.   Yes, DAKS allows you to define subscribers with various administration and operator rights.  For instance, one person may be able to create and launch broadcasts and conferences while another user may only be able to initiate broadcasts.