Technical Solutions Architect

Location: Flexible

Responsibilities:
  • Solution
    • Conception
      • Off the shelf
      • Customer specific adaptations
    • Project management of technical realization
    • Collaboration with Product Management on go-to-market strategies
    • Delivery and support of presentations and demonstrations
    • Implementation (80% remote, 20% on-site) and customer training
    • Testing and certification of new releases
    • Management and maintenance of support, testing and demonstration infrastructure
  • RFP response consultation
  • Tradeshow preparation and participation
  • Level 2 Support
    • Detailed problem analysis and isolation
    • Problem resolution or workaround
    • Liaison to internal and business partner development teams for Level 3 Support
  • Training of Technical Applications Support Analysts
  • Development and maintenance of internal and customer-facing technical and user documentation
  • Collaboration on development and maintenance of marketing documentation and collateral
 
Expertise & Experience:
  • Working knowledge of TDM and VoIP voice network architecture, components and interfaces
  • Experience in administration and configuration of one or more PBX platforms, associated applications, service provider interfaces and endpoints
  • Experience in (or at least working knowledge of) administration/configuration of Wi-Fi phone endpoints, gateways, messaging middleware
  • Working knowledge of TCP/IP, LAN/WAN infrastructure and Wi-Fi infrastructure
  • Intermediate knowledge with hands-on skills in electrical and electronic component operation, cabling, interconnection and assembly
  • Experience and working knowledge of PC computer hardware, client and server operating systems and software configuration and administration
  • Excellent data gathering, planning and project management skills
  • Excellent written and oral communication skills
  • Competence with MS Office suite (Word, Excel, PowerPoint, Exchange, IE, Outlook) and Visio

The Successful Candidate:
  • Possesses strong deductive reasoning, analytical, and problem solving skills
  • Attends to detail and focuses on accuracy and completeness
  • Works in an independent and self-directed manner
  • Can establish a plan, execute to it, adjust to changes and work through obstacles
  • Works effectively and efficiently as a member of a team, excels under pressure and delivers to deadlines
  • Is of sturdy character with an excellent work ethic
  • Has mature social skills and presentable appearanceWorks effectively with rapid prototype development methodologies
 
For immediate consideration, please forward your cover letter and resume to .

 

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