Technical Applications Level 1 Support Analyst

Location: Chesterfield, MO USA

Responsibilities:
  • Application helpdesk during customer service hours 8:30am – 5:00pm, Monday through Friday
    • Handle initial contact and validate End User entitlement to support services
    • Create an incident or case record
      • Classify call type and severity assessment
      • Problem description
    • Provide user assistance for standard and common tasks
    • Identification of solution or workaround for known or common problems
    • Escalate to Level 2 Support if required
    • Case tracking and closure
    • Assist customer with the installation of software applications
  • Packaging and shipping – requires lifting and carrying equipment weighing up to 20 pounds
 
Background & Expertise:
  • 1+ years in Customer Service environment
  • Excellent oral and written communication skills
  • Understanding of hardware, operating environments and data networks.
  • Proficient with MS Office suite (Word, Excel, PowerPoint, Exchange, IE, Outlook)
  • Good data gathering skills
  • Strong deductive reasoning, analytical, and problem solving skills
  • Sturdy character, mature social skills, presentable appearance

The Ideal Candidate:
  • Works in an independent and self-directed manner
  • Attends to detail and focuses on accuracy and completeness
  • Works effectively with rapid prototype development methodologies
  • Is a team player
  • Plans to deliver and delivers to plan
  • Has an excellent work ethic   
  • Works effectively and efficiently under pressure within deadlines
 
For immediate consideration, please forward your cover letter and resume to .

 

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