Jun 22, 2017
OnTraQ Plus, the latest contact center desktop tool from Impact Technologies, gives agents and supervisors access to critical data and analytics at a price you can afford. Your frustrations with endless reporting challenges, complicated implementation projects and budget busting projects are over!
Jun 14, 2017
Lost calls represent lost revenue opportunities, and calls that spend too long in queue represent unhappy customers. But, what is simple to understand isn’t always easy to manage.
Jun 2, 2017
Budget versus features, complex analytics versus ease of use, rigorous integration or ease of implementation? A contact center manager must have the ability to determine the trade off between these seemingly conflicting topics.